IT Infrastructure Support Engineer

  • Job Reference: NJ0518
  • Date Posted: 2 April 2024
  • Recruiter: Nexus Jobs Limited
  • Location: London
  • Remote Working: Some remote working possible
  • Salary: £35,000 to £45,000
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Jas Gujral
  • Email: cv@nexusjobs.com
  • Telephone: 020 7488 6900
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Job Description

IT Infrastructure Engineer

Our Client is a Global organisation with offices in the City of London.

They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1st to 3rd level experience in support.

You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.

IT Infrastructure Engineer

  • IT Infrastructure related project
  • Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
  • Communicate and coordinate with the user in each office (in English)
  • Provide support for to end users during system deployment/migration(User manual, user training)
  • Global User Support
  • Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.
  • Escalate the incidents to the appropriate vendors.
  • Incident management with the ticketing system (etc. ServiceNow).

Skills / Knowledge:

Technical

  • Proven working experience in IT Service management operations
  • Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
  • Basic operation system knowledge (e.g. Windows10, Windows server, Azure)
  • Basic Microsoft Office 365 knowledge
  • Second line level technical support and problem-solving skill
  • Candidate needs to have strong interpersonal communication skills
  • Ability to work both independently and as part of a team.
  • Adoptability to work in a fast-changing environment
  • Strong written and verbal communication skills
  • Proficient in English & Japanese language skills (Reading/Writing/Speaking).
  • User facing support skills
  • Self-motivated and an innovative mindset

Experience:

  • 3 to 5+ years IT experience in a corporate environment.
  • Second line technical support
  • System Maintenance
  • Microsoft Windows, Windows Server, Virtual desktop, Microsoft365
  • Cisco/Fortinet
  • Project management experience preferred.

The salary for this position will be in the range £35K - £45K.

The Client is based in the City of London.

Do send your CV to us in Word format along with your salary and notice period.