ServiceNow Technical Support - London

  • Job Reference: NJ0011
  • Date Posted: 8 April 2024
  • Recruiter: Nexus Jobs
  • Location: West London
  • Salary: £400 to £500 Per Day
  • Sector: I.T. & Communications
  • Job Type: Contract
  • Duration: 3 months
  • Work Hours: Full Time
  • Contact: Jas Gujral
  • Email: cv@nexusjobs.com
  • Telephone: 020 7488 6900
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Job Description

ServiceNow Technical Support - London

We require a ServiceNow Technical Support Analyst with 8+ years (SA / M Level);– 2.5 to 3 years of ServiceNow relevant experience.

Job Description :

  • Service now Implementation Specialist & Admin
  • Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS(optional) )
  • Good Communication and presentation skills, Client handling.
  • Java Scripting knowledge and hands on experience on it.
  • Hands-on with ITIL Process implementation.
  • Service-now for custom Application Design & Development.
  • Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows.
  • Hands-on design, development and deployment experience with the Service-now platform.
  • Hands-on migrating data from different tools into ServiceNow.
  • Hands-on to SNow Integration
  • Good at creating required information for Reporting and Dashboards
  • Knowledge of ITIL methodologies and processes.

Technical Expertise :

  • Creation of script based Assignment and Approval rule.
  • Creation of Business Rule, UI Action by using Glide script.
  • Creation of Glide Record object and use of several other important objects as these objects are     created for you when your script is called.
  • Creation of custom related list.
  • Creation of Access Control List with the help of Scripting.
  • Creation of Script based UI Policy and Client Script.
  • Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate
  • Querying the table by using Glide Record
  • Referencing Glide List
  • Debugging script
  • Creating and customizing UI and pages using Jelly
  • Working with complex Log Files.
  • Render forms, lists, UI Pages, and many other things in Service-now.com with the help of Jelly
  • Designing of Macros and Formatters.
  • User Administration
  • Web Service Integration
  • User Interface Level Integration
  • MID Server Integration
  • Use of Import Sets for data loading from external file or database to the service-now.com

Knowledge of ITIL V3 processes

This is a 3 month contract based in Central London.

Please forward your CV in Word format.