Years of relevant experience
About the Job
French Speaking IT Support Analyst - West London
Our Client is seeking to recruit an English and French speaking 1st Line Helpdesk Support Analyst to work on a busy internation support desk.
A diploma in Information Systems (and/or Business) and/or other recognized IT professional qualification.
1-2 years of experience in IT Support/Helpdesk delivery in an international and multi-cultural environment. Corporate environment exposure.
Phone support experience necessary.
Essential troubleshooting abilities (how the Operating System works, knowledge and understanding of laptop, hardware and software installation/maintenance).
Solid technical understanding of all aspects of running a multi-national helpdesk including Microsoft software, active directory, hardware, blackberry, mobile phone, servers, etc.
Knowledgeable in VPN system, Microsoft Office, mobile devices and understanding of infrastructure technologies, i.e. networking (LAN, WAN, Wifi, IP’s, etc.).
Conceptual and practical understanding of IT Support fundamentals. ITIL experience and knowledge is a definite plus
Strong customer service oriented, and willingness to go far and beyond for the client.
Strong problem solving skills and decision making ability.
Strong written and verbal communication skills. Effective listening skills.
Excellent spoken and written, French and English is required.
Self-motivation and organization.
Ability to follow policies and procedures; attention to detail.
Any certification on MCSE, A+ will be added advantage
BAS (Blackberry) experience
GOOD / Airwatch experience
Expert (SME) MS Office abilities (in any particular product, or all)
Document Storage (Livelink, Sharepoint, etc) apps
Oracle installation / Configuration
VM Ware (and / or similar)
The candidate needs to be within 1 hour of commute to client office, without strong accent in French and English and can be well understood by EU users.
This is an 8 month contract to start immediately.
Please forward your CV to us in Word format, along with your salary and availability details.